Read more: Users lie - joomla support in the real world

Gregory House the grumpy doctor of TV fame specialises in solving the problems that no other doctor can.

Famously he says "All patients lie!".

Of course what he really means is that you shouldn't believe everything the patient says about their illness and symptoms as they do not have the skills to accurately describe them.

Patients also have a tendency to neglect to inform you of facts which seem irrelevant to them but are crucial to a successful diagnosis.

The same is true for supporting users!
Don't believe what you can't see with your own eyes!

Read more: Sub-Categories for joomla are here!

I've hinted about this new uberextension before but now its here and available for download.

“climb every (Joomla!) mountain with K2”

Read more: Form an orderly line - the nirvana for joomla sites aproaches

In a recent blog post I talked about an extension under development that has really got me excited. And it takes quite a lot to get me excited these days!

Tonight I got a quick skype message from the author that the release is only hours away.

Patience may be a virtue but I've been waiting for this for a very long time now and the anticipation is really getting to me.

Read more: Is your robot fully charged?

Every day I try to learn something new and today is no different.

Hopefully you are aware of the robots.txt file that comes with your joomla web site install and you might even have customised it to add more power and control.

The robots.txt file acts as a signpost to google and other search engine robots, telling which parts of your web site to index and which to ignore.

In advanced usage it can be used to serve slightly different content to the search engines, prevent images from being included in the google image index or even tell google the pages of your site to include in its mobile index.

But have you checked it is actually working?