When I gave the first presentation of "Joomla Hidden Secrets" in The Netherlands back in 2009 I stated that I was only presenting some of the "secrets" and that I would present more in the future. Well, for various reasons, I never did.

This week a tweet by Rafael Diaz-Tushman of Dioscouri Design complaining that joomlacode.org was exposing his email address in unprotected form to spammers etc prompted me to reveal at least one more of my "Hidden Secrets of Joomla".

As Joomla is free of cost to download and install should support for it also be free of cost? The same is also true of extensions for Joomla, if it is free of cost to download can you expect the support for it to be free?

Everyday on twitter I see Joomla extension developers moaning about the "unrealistic" expectations of users asking, or even demanding, free technical support.

Everyday on twitter I see Joomla users moaning about the lack of free technical support for the Joomla extension they have just downloaded.

Are users right to expect technical support, are developers right to moan about "stupid" users, or should we all be grateful for what we got and shut up?

Read more: Where did we meet?

Today I'm turning the blog over to you.

Inspired by a facebook post by Jono Bacon, just use the comments to say where and when we've met. Of course if you have something more interesting to say about it feel free to do so and perhaps even link to a photo or video.

Couchsurfing Joomla across the world