Brian Teeman

Just before the holidays I took part in an online survey and not a small one it must have taken nearly an hour to complete.

As a thank you the research company that carried out the survey sent me a $15 voucher to spend at amazon.com.

This was an unexpected surprise and I was really grateful. So I rushed off to my local amazon (.co.uk) to spend my voucher on a trashy novel.

Surprise surprise amazon.co.uk do not accept amazon.com gift vouchers! They're the same company but it would appear that if I want to spend the voucher I have to do it in the american store. Which obviously would be a waste of time as the voucher would just about cover the shipping costs.

I did email both amazon.com and amazon.co.uk asking why the vouchers weren't honoured and if there was a way I could exchange the US voucher for a UK voucher.

Guess what? I never even got a reply.

But the good news is that an email to the research company, elicited a much more positive response. After a quick check with Amazon that I was correct they pulled out the credit card and purchased a one off voucher for me at amazon.co.uk.

Thank you Vinnie La Russa of Koski Research I know that I wasn't your direct client and that you didn't have to do this.

You are a fine example of a company that listens and acts.

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